R-19 | New Jersey Small Business Phone Systems
R-19 | New Jersey Small Business Phone Systems -

What You Need To Keep In Mind About Buying A Cloud Hosted Phone System

Believe it or not, price is not the number one issue you should consider when buying a cloud-hosted phone system. In fact, be wary of those offering steep discounts. The question in the back of your mind should be what corners are they cutting in order to deliver a cheap service? Every company means to turn a profit in order to stay in business, but there is no excuse if it’s at the expense of a working system.

The first question you should be asking is about their infrastructure. Do they have the right pieces in place to protect your business when issues occur? It does not take a degree in Computer Science. Make sure they have two data centers that are at least 150 miles apart. Make sure those centers are balanced for failover. Lastly, make sure they have redundant upstream providers on both the PSTN and their internet connections. Every provider should be able to discuss this openly with you.

Next, make sure your network is groomed properly for VoIP. Chose a provider that will work with your IT department or that can groom the network for you. Best practices may include physical or logical separation of the network. If the decision is made that your network can bypass that practice make sure you understand why. Not just that the provider can’t or won’t do the work to groom your network. The LAN is one of the top reasons most VoIP implementations fail.

You should also make sure you work with your chosen hosted provider to ensure you have the right internet configuration. That may mean you need to upgrade your connection or have some redundant connection in case of outages. You may also want to discuss how SDWAN can enhance your internet experience

Consider Your Cloud Hosted Phone System Options

Now you can discuss the features you need with an expert. The reality is that unless you have a system that works, the features will not matter. If the system won’t stand the test of durability, price does not matter. Consider your options carefully and ask good questions. A cheap service often cuts corners that will make a difference in your business.

Contact R-19 about your NJ Cloud Hosted Phone System at (732) 528 0555

BUYING A CLOUD OR HOSTED PHONE SYSTEM?
R-19 | New Jersey Small Business Phone Systems